Refund Policy

At Aflah Innovations Pvt Ltd, we strive to provide high-quality IT services and products. However, we understand that sometimes our services may not meet your expectations. This Refund Policy outlines the terms and conditions under which we provide refunds.

Scope

This Refund Policy applies to all IT services and products provided by Aflah Innovations Pvt Ltd, including but not limited to:

• Software development and consulting services
• IT infrastructure and support services
• Cybersecurity services
• Cloud services
• Hardware and software sales

Refund Eligibility

To be eligible for a refund, you must meet the following conditions:

• You have paid for our services or products in full.
• You have notified us in writing of your intention to request a refund.
• Your request for a refund is made within [timeframe, e.g., 30 days] of the original purchase date.

Refund Process

To request a refund, please follow these steps:

• Notify us in writing of your intention to request a refund.
• Provide a detailed explanation of the reason for your refund request.
• Include your original purchase receipt or invoice number.

We will review your refund request and respond within [timeframe, e.g., 5-7 business days]. If your request is approved, we will process your refund within [timeframe, e.g., 10-14 business days].

Refund Amounts

The amount of your refund will depend on the specific service or product you purchased. In general, we offer the following refund amounts:

• For software development and consulting services: up to 50% of the total project cost
• For IT infrastructure and support services: up to 30% of the total service cost
• For cybersecurity services: up to 20% of the total service cost
• For cloud services: up to 10% of the total service cost
• For hardware and software sales: up to 100% of the purchase price (minus any restocking fees)

Exceptions

The following services and products are not eligible for refunds:

• Custom software development projects
• IT infrastructure and support services that have been partially or fully completed
• Cybersecurity services that have been partially or fully completed
• Cloud services that have been partially or fully completed
• Hardware and software sales that have been opened or used

Changes to this Policy

We reserve the right to modify or update this Refund Policy at any time. Changes will be effective immediately and will apply to all refund requests made after the effective date.